Resume

Michael L. Grimes

West Sacramento, CA 95798                                                                                    Blog: Lghngbear.com
P.O. Box 980641
916-968-0872                                                                                                    Blog: Michaellgrimes.com
                                                                                                             Email: grimes.l.michael@gmail.com

As a Manager, I manage work objectives, perform financial and metrics reporting, define lead expectations, and execute

business objectives. My chief focus is on business efficiencies, quality control and cost containment. I accomplish this by:

Maximizing productivity, quality, and customer satisfaction within intensely competitive environments

Analyzing situations rapidly, develop innovative solutions, meet demanding objectives, and perform against tight deadlines

Defining, controlling, and adjusting organization progress to align with business strategy

Consistently maintaining and demonstrating a high regard for personal safety, for the safety of company assets, employees, and general public

Recognized for problem-resolution, planning and managing from inception through completion. My ability to analyze

situations rapidly, identify opportunities, develop innovative solutions, meet demanding objectives, and perform against

aggressive deadlines has led to new, repeat and referral business.


TECHNICAL SKILLS

Windows 95, 98, ME, Server 2000, 2003, 2008, NT, XP, Linux RedHat, Vista, Windows 7,Citrix, winXP to 7 migration

Troubleshoot and repair workstations. Installing CD, DVD-ROMs, hard drives, printers and operating systems. Adding

peripherals, HDD, CD, DVD-Rom and memory. CMOS setup. Configure HDD with multiple OS. Proficient in PC

installation, maintenance, upgrading and reconfiguration. Skilled in LaserJet printer operations and repair.

Software installation/configuration: DOS 6.5, Windows 3.11, Microsoft Office, multimedia presentation development,

Windows 95, 98, XP, Server 2000 and 2003. Virus removal. Proficient in Microsoft Office Suite 2007 and 2010.

NIC installation. TCP/IP, Server and NT configuration for network connectivity. NT workstation Server OS. LAN

installation and configuration. NetBEUI. Basic security concepts. Router and switch installation

EDUCATION

ITT Technical Institute, Rancho Cordova, CA

Bachelor of Science in Information Systems and Cyber-Security, Degree in Progress

Heald College, Roseville, CA

Associate of Arts Degree, April 2010

Associate in Applied Science Degree, Information Technology, October 2009

Emphasis in Network Security

100% Perfect Program Attendance

Campus Dream Award Recipient, 2010 (Award is only given to 1 out of 1200 students per year)

EXPERIENCE

Labor Ready (Contract) 2/11-Present

Manually loaded and unloaded trucks and moving weight equipment for store opening

Demolition of kiosk as well as moving fully loaded grocery aisles on dollies

Cleaning construction sites cleaning office that are moving


Safety Cordinator, Roseville Gold Sacramento, CA 3/14-1/15

Monitor 24 separate security cameras as well I walk the premises

Input customers information into a data base, and customer relations

Make sure all doors are locked at the end of the night and count cash for deposits

Assist in helping build security protocols


User Support Specialist, Dignity’s Alcove Inc. Stockton, CA 1/14- 3/14

Voluntarily helped veterans with all basic use of computers

Helped design a small business network structure as well as troubleshoot any P2P issues

Wrote some password, user knowledge, and best practice guides for staff


Operations Supervisor, Sims Recycling Solutions – Roseville, CA 6/12–9/13

Wrote and Rewrote procedures for day to day operations. Monitored employees for productivity deadlines.

Trained new employees as well as build new production methods. Enforced safety procedures on all duties

performed. Computer Rebuilding, Reuse, or Recycle. Employee safety audits on all procedures all year round.

Inventory Control for inbound material as well as organize and supervise monthly shipping of Reusable

Computers. Supervised asset management within a data base environment.

Time card management and approval for a select amount of employees. Project implementation and time

Management for numerous projects

Wrote many SOP’s and SWP’s .


PC Technician, Robert Half Technology – Sacramento, CA 12/11 – 6/12 (Temporary)

Organized and modified a department for productive and positive asset profit. Project implementation and time

Management for numerous projects. Computer Rebuilding, Reuse, or Recycle

Windows migration from winXP to Win 7 , HelpDesk Support


PC Field Technician, Expert Tech Group – Roseville, CA 5/10 – 12/10 (Temporary)

Image PC’s and thin clients to be installed in workstations throughout northern California. Travel over 300 miles

weekly to service printers, deliver workstations and move entire computer workstations for users needs.

Dismantle, reassemble, trouble shooting and cleaned over 50 PC’s and LaserJet HP4100,4200 and 4250 printers.

Patch PC’s and printers with toner during office moves for 20 plus users.

Assist with installing routers and switches in data center during a migration.

Performed help desk duties by shadowing and assisting from a remote desktop for many users.

Installed WIC cards on routers and configure and flashed BIOS on thin clients and PC’s

WinXP to Win 7 Migration, HelpDesk Support


IT Intern, California Trucking Association - Sacramento, CA 7/09 - 10/09

Installed Windows XP, 2003, Vista Business and 7 on laptops and towers.

Set up user email accounts and performed upgrades and reconfigurations while monitoring spam.

Documented procedures for computer software installation and copy servicing on weekly basis.

Troubleshot and repaired workstations. Downloaded and deployed hot fixes, adding laptops and PC’s to domain.

Configured HDD with multiple operating systems; downloaded and deployed service packs.


Assistant Manager, Taco Bell - Fairfield, CA 9/03 - 3/09

Troubleshot and reconfigured programming of registers, utilizing security clearance status.

Accurately maintained and entered data on a Linux based operating system daily.

Trained and supervised all employees to ensure quality work habits were upheld.

Controlled $3000 daily, ordered food, controlled food waste, and maintained excellent customer relations.